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Social Security · Springfield, MA

Setting Up or Changing Social Security Direct Deposit

70 Bond Street, Springfield, MA 01104Hours: Mon-Fri 9:00 AM-4:00 PM

Federal benefits are paid electronically. You can set up or change your account online, through your bank or by phone, without visiting the office.

Three ways to set up or change direct deposit

  • Online: my Social Security, "Update Direct Deposit".
  • Through your bank: your bank can submit the change.
  • By phone: 1-800-772-1213.

No bank account?

The Direct Express prepaid debit card is the U.S. Treasury's option for people without a bank account.

Frequently asked questions

How long does a change take?

It can take one or two payment cycles; keep the old account open until the first payment arrives in the new one.

Last reviewed: October 5, 2026. Office address, phone and hours come from the Social Security Administration field office list. Rules and services can change: confirm on ssa.gov before you go.