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Social Security · Springfield, MA

What You Can Do Online with Social Security

70 Bond Street, Springfield, MA 01104Hours: Mon-Fri 9:00 AM-4:00 PM

Before going to the Springfield office, check this list. Many common tasks take a few minutes at ssa.gov.

Replace a card If you still need an appointment Documents
Call the Springfield office(866) 964-5061LocationAddress and mapStep by stepMake an appointment

What you can do online instead of going to the Springfield office

TaskWhere
Apply for retirement, spouse, disability or Medicaressa.gov/apply
Replacement card (many adults)my Social Security
Benefit verification lettermy Social Security
Change address or direct depositmy Social Security
Check application statusmy Social Security
Download your Social Security Statementmy Social Security
Get a replacement SSA-1099 tax formmy Social Security
Appeal a decisionssa.gov/appeals

Creating a my Social Security account

my Social Security sign-up page with Login.gov and ID.me buttons
The official my Social Security page (ssa.gov, captured October 2026): create the account with Login.gov, or with ID.me if you live outside the U.S. or have no Social Security number.

Account tips

Use only official .gov sites (or ID.me) and never pay for access. Keep your sign-in method secure: whoever controls it can change your direct deposit.

Official page: ssa.gov: my Social Security

Frequently asked questions

Is my Social Security free?

Yes.

Last reviewed: October 5, 2026. Office address, phone and hours come from the Social Security Administration field office list. Rules and services can change: confirm on ssa.gov before you go.