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Social Security · Springfield, MA

Social Security Representative Payee in Springfield

70 Bond Street, Springfield, MA 01104Hours: Mon-Fri 9:00 AM-4:00 PM

A representative payee manages Social Security or SSI benefits for someone who cannot manage them alone. Applying requires contact with SSA, usually in person.

Make an appointment Documents Phone numbers
Call the Springfield office(866) 964-5061LocationAddress and mapStep by stepMake an appointment

What a representative payee does

  • Receives the benefits on behalf of someone who cannot manage their own money.
  • Uses the money for the person's current needs (housing, food, medical care) and saves the rest for them.
  • Keeps records and reports to SSA when asked.

How to become a payee

  1. Contact SSA at 1-800-772-1213 or the Springfield office to apply.
  2. Expect an interview, usually in person, and identity verification.
  3. SSA decides whether a payee is needed and who should serve.

Rules

Payees cannot use the money for themselves or charge the beneficiary (except qualified organizational payees with SSA approval). Misuse must be reported to SSA.

Official page: ssa.gov: representative payees

Frequently asked questions

Can a family member be a representative payee?

Yes. Relatives are often appointed, but SSA decides who serves.

Last reviewed: October 5, 2026. Office address, phone and hours come from the Social Security Administration field office list. Rules and services can change: confirm on ssa.gov before you go.